No matter what era we live in, you can always be certain of uncertainties, disruptions, innovation and major shifts. How can you strengthen your brand to better prepare to adapt to the promise of constant change?
A commitment to a clear, working mission can plant your business solid in the broader landscape, streamline adaptive decision making, align all stakeholders with a shared purpose, inspire innovation, and create resilience during times of turbulence.
What is a Mission Statement?
There has been a lot written over years on the terms 'mission', 'purpose' and 'values'. What a mission statement could include has evolved over the years since corporate responsibility became an issue.
Mission should go beyond four walls
Ten to fifteen years ago, a mission statement prioritized a goal that centered around what a company did; it got into the specifics around products and services, and was usually two or three sentences long.
Increased progress has illustrated the need for businesses to see a purpose that goes beyond the company itself. Too much focus on products and services can impede a company's vision of the future and result in hitting a wall.
For example, Eastman Kodak is a company fell behind in their industry. So focused on being the leader in film photography, Kodak was surpassed by companies that had sights set on bigger things.
A mission statement circa 2015 from Kodak reads:
"At Kodak, we believe that by doing well by shareholders also means doing right by customers, employees, neighbors, and suppliers. With that in mind, Kodak operates its facilities, and designs and markets its products and services, not only to increase shareholder value, but also to promote development of the individual, the well being of the community, and respect for the environment."
This mission statement is very focused on the company itself and reads more like a claim of corporate responsibility than something that all stakeholders could feel inspired by.
Mission should evolve over time
In contrast, Seventh Generation's current mission statement reads:
"We’re on a mission to transform the world into a healthy, sustainable & equitable place for the next seven generations."
This mission has evolved from what it was we first launched our Mission Worksheet just a year or two ago:
"To inspire a consumer revolution that nurtures the health of the next seven generations."
In their recent update, the company exchanged the phrase "consumer revolution" with "transform the world". It's easy to see that SG understands the importance of a mission statement that is aspirational, bold and goes beyond what the business does or makes.
While working on a Sustainable MBA, my final project centered around a passion to elevate the function of marketing toward a more sustainable world through our agency's work. A noble goal, yet when we worked on our mission, we understood that in being so focused inwardly on our agency, we realized that what really motivated us to work hard each day was bigger – to combine our beliefs with our skill and expertise toward bettering the world.
Our process brought us to our mission to make the world a better place everyday. It has given us the space to innovate and adapt in ways that honor our common goal. It has provided a rich purpose that keeps us going through joys and challenges and created a differentiation strategy that fits with who we are.
Defining mission statement for today's world
A contemporary definition of a mission statement is well articulated by authors Chip Conley and Eric Friedenwald-Fishman from one of my favorite marketing books: Marketing that Matters: 10 Practices to Profit your Business and Change the World:
"A powerful mission statement articulates the...aspirational and often audacious outcome that an organization is pursuing."
How to give birth to a true mission statement
Crafting a mission statement is a soul-searching quest that can't be rushed. Capturing something that has meaning–not just words or platitudes–is not an easy process. It can be a process that is very personal to you and your team; use tools that resonate for your own process.
These are some of the things that have we've used to guide ourselves as well as with clients that we've helped with this process:
Invite members of your team in and make it a group effort. Set aside brainstorming sessions, or make it a retreat with uninterrupted focus that invites opportunities for inspiration and reflection.
Start by reflecting on your service or product and what need it fills in the market. What value is being created? Here are some other questions that
- What do we do? How do we do it?
- Whom do we do it for?
- What value are we bringing?
- What level of service do you provide?
- What three words or phrases would you use to describe your mission?
A great mission statement can be short and sweet. In fact, the more succinct, the better; "short in length and big in vision" is what Chip Conley and Eric Friedenwald-Fishman suggest.
Consider again the Seventh Generation mission statement:
"To transform the world into a healthy, sustainable & equitable place for the next seven generations"
Look at the powerful words and meaning they’ve managed to pack into one small statement: transform, sustainable, equitable.
Once you have completed the process and have a mission statement, celebrate and share it with everyone in the company, and then plan a strategy to roll it out in all of your communications and operations.
An aspirational mission statement that reflects a higher purpose than the products and services themselves has the power to bring together multiple stakeholders with a common goal meaningful to each person. The power of this alignment provides a vital foundation key to a successful and sustainable business.