Ongoing Support

Someone who knows both Blackbaud Raiser's Edge NXT® and HubSpot, doing the data and HubSpot work your team doesn't have time for: getting appeals ready, keeping data clean at the source, and making changes as your programs grow.

It's a 12-month agreement, billed monthly. One full fundraising year, so we can plan around your spring appeal, events, Giving Tuesday, year-end and renewals.

Your plan and monthly price are set after a Diagnostic or your onboarding, with three options to choose from.

Talk about support How to work with us

What's included

Giving season prep

Starting in September, we plan Giving Tuesday and year-end with you: segments for each appeal, opt-outs checked, thank-you workflows tested, and a dashboard to watch daily in December. In January, a report on what was raised and what to change. More on Giving Season Prep

Appeal prep the rest of the year

Before each spring, event or renewal appeal, we build or check the segments, confirm opt-outs are applied, and do a pre-send check.

Data cleanup at the source

Each month we find HubSpot duplicates, bounced emails, and records that aren't syncing because of how they were entered. We fix what's in HubSpot and send your Raiser's Edge NXT team a short list to correct, so it stays fixed.

Changes as you grow

New attribute mappings, lists, forms, report changes, and workflow updates when a program changes.

A monthly giving and email report

What happened, and what we'd change.

Training as your team changes

A 30-minute HubSpot orientation when someone joins, and a refresher for both development and communications before giving season.

Already covered by your RaiserSync subscription

The app working, bugs fixed, sync errors on our side caught and fixed, and new features. You never pay for support to keep RaiserSync running.

What stays with your team

Your data: what's entered in Raiser's Edge NXT, how you use HubSpot, and checking your own lists before you send. Support helps with all of that, but the final call is yours.

Fundraising Growth

For organizations that want new campaigns, journeys and reporting built every month, not just upkeep. Includes everything in Ongoing Support, plus each month:

One new journey or campaign workflow, such as a planned giving follow-up, a renewal series or a year-end appeal sequence
One gift officer alert, for example notifying a gift officer when a major gift prospect visits your planned giving page or clicks three appeal emails
Updates to your giving dashboard
A 60-minute monthly review with your development and communications leads
Up to 12 hours of requests

Also a 12-month agreement, billed monthly.

Questions

Why a 12-month agreement instead of month to month?

Your fundraising year has a rhythm, and the work that helps most follows it. Data cleanup only pays off when it's done steadily, giving season prep starts months before December, and we get faster and more useful once we know your data and your people. A year lets us plan with you instead of reacting one request at a time. It's billed monthly.

Do we need Ongoing Support for RaiserSync to work?

No. Keeping RaiserSync working is part of the subscription. Ongoing Support is hands-on help with your data, appeals and HubSpot.

How is the monthly price set?

After a Diagnostic or your onboarding, in a plan with three options to choose from, so the support fits the work your team actually needs.

What happens to unused hours?

They don't roll over month to month. Giving season usually needs more time, so we plan for that together at the start of the year.